Privacy Policy

Your privacy matters to us. This policy explains what information we collect and how we use it.

Information we collect

• Details you give us, such as your name and email address when you join our newsletter or contact us.
• Order details needed to deliver your digital purchase, handled by our payment provider.
• Basic, anonymous usage information that helps us improve the website.

How we use it

We use your information to deliver your resources, respond to messages and, if you've opted in, send helpful family resources by email. You can unsubscribe at any time.

Payments

We never store card details on this website. Payments are processed securely by a trusted third-party payment provider.

Advertising cookies (Meta Pixel)

We use the Meta Pixel from Meta Platforms to measure page visits, product views and completed purchases (product, order value and currency), and to improve and measure our Facebook and Instagram ads. This information, along with cookies and device data collected by the Pixel, is shared with Meta. In the UK, EU, EEA and Switzerland, the Pixel only runs after you click "Accept". Everywhere else, it runs unless you turn it off. You can change your choice at any time by clicking "Cookie settings" at the bottom of any page. We keep a record of your choice, when you made it, and which version of this notice you saw.

Your rights

You can ask to access, correct or delete your personal information at any time by emailing admin@familyhelpinghand.com.